| Customer Comments |
Windows America of Portland has received many positive
comments from our customers over the years. We would like
to share some of these with visitors to our web site. We
also surveyed some of our customers by providing them with
a "Completion Report" at the finish of the project
that allowed them to grade our performance on 7 categories.
These categories include; timely appointments, clean up
after work, quality of product, quality of workmanship,
courtesy, communication and if we meet or exceed expectations.
These items can be rated from #1 (very poor) through #5
(very good). Some of the reviews below will contain an average
overall rating on these categories.
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| 03/17/04 |
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I want to thank you for the windows your company
installed in my very drafty 1972 era home. I chose your
company after you showed me what you had to offer. The other
window companies that came out and gave me bids were completely
out of my budget. Way out!! All the others wanted to do
was to sell me their "Cadillac" line of windows.
I'm an older Ford type of guy. You showed me what was available
and let me decide. No high-pressure sales pitch. You understood
what I was looking for and at what budget I could afford.
The other window companies wanted $600-$700 per window!
If my house was valued at $300,000 or more I might have
gone for those. The other window companies put down the
lower priced windows by saying they were just "Contractor
Grade" windows and were not good. I surely do not see
any difference in looks or manufacturing. In addition to
the windows, I needed some repair work done on the sills
and other wood. Your installers fixed them nicely at a slight
additional charge, but it needed to be done to have good
windows. I noticed an immediate difference in room comfort
and heat savings after they were installed. I wish I would
have done this 5 years ago! My sister saw these windows
and wanted your phone number. I have recommended your company
to others who have come over to my house and asked about
my windows. They were all in the same boat as I was on their
budget and had experienced the same sales pressure for the
"Cadillac" of windows whatever brand they were.
Again, thank you for the windows.
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| 03/28/05 |
COMPLETION
REPORT RATING: 5 |
Thank you. We were very pleased with the work and communication.
We will refer anyone we know who needs windows.
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| 04/05/05 |
COMPLETION REPORT RATING:
4.85 |
We are extremely pleased with both the product and with
the workmanship of your crew. We sincerely appreciate their
conscientious approach to their work. They were always pleasant
to deal with, and they left the site totally clean. Thank
you for the very positive experience.
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| 04/27/05 |
COMPLETION REPORT RATING:
4.85 |
Brookes and his crew were considerate and skilled. It turned
out even better than I expected.
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| 06/14/05 |
COMPLETION REPORT RATING:
5 |
Very pleased with product and the installation. The crew
was very considerate and professional. I will recommend
you highly.
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| 07/01/05 |
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We could not be any happier with the windows! They are
beautiful. The installers did a great job. They worked hard
each of the four days and were extremely professional, kind
and very meticulous with every aspect of the install. We
have already recommended your company to two neighbors and
I'm sure more will enquire. Thanks for everything.
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| 07/13/05 |
COMPLETION REPORT RATING:
5 |
The young men were very courteous and respectful. And I
love the new windows.
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| 07/26/05 |
COMPLETION REPORT RATING:
5.14 |
Thank you sooo much, your crew is great!! I love my new
windows; they make my house look and feel great. I have
referred you to 3 people already.
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| 08/25/05 |
COMPLETION REPORT RATING:
5 |
Thank you! We are very pleased with our windows!
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| 09/21/05 |
COMPLETION REPORT RATING:
5 |
I just wanted to take a moment to thank you for the fine
service I received from not only you but the four man crew
that installed our 10 beautiful new windows. We already
notice the warmer home and the diminished noise. You were
honest from the start. You gave me time to check references.
You did not push or give to me what some refer to as the
"hard sell". The quality of windows you represent
was everything you said they would be. They arrived on time
and you were able to change your schedule to accommodate
mine. The four gentlemen who installed the windows, Brooks,
Ben, Tyler and Andrew were exceptional. They were tidy,
courteous, particularly nice to our handicapped son, more
than willing to work with us as we moved our many antiques,
they were on time, removed their shoes each time they entered
our home, managed to install new windows in an 1914 home
with a minimum and I do mean minimum of repair. They caulked
over many of the old "scars" of the home and when
they were finished the windows and framing looked grand.
You have been great from beginning to end.
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| 10/24/05 |
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Thank you for all your help and running around helping
me decide on my windows. I'm so happy with them. You were
such a pleasure to work with. I appreciate your effort and
time and pricing. All the best.
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